NEUPRO (rotigotine transdermal system)
Privacy Policy

UCB, Inc. ("UCB") is committed to safeguarding the privacy of your information. This website (the "Site") adheres to the following Privacy Policy for ensuring the privacy of any personally identifiable information that you provide or that is collected from you on the Site. This Privacy Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site or any website linked from the Site, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. This Privacy Policy supplements and is incorporated by reference into the Terms of Use that also applies to your access to and use of the Site. You can review the Terms of Use by clicking here.

The term "Personal Information" as used throughout this Privacy Policy, applies to any information or set of information collected through the Site that identifies or that is used by or on behalf of UCB to identify you, and includes, for example, medical information. This Privacy Policy explains our online information practices regarding how Personal Information is used, and how and to whom it is or may be disclosed, by UCB. Please be sure to read this entire Privacy Policy before using or submitting information to UCB through the Site. This Privacy Policy does not apply to any other information collected by UCB through other channels or means, whether online or offline.

UCB is not a healthcare provider (e.g., a doctor, hospital, pharmacist, etc.) and is generally not subject to the Privacy Rule under the Health Insurance Portability and Accountability Act, commonly known as HIPAA, which imposes additional requirements on healthcare providers relating to protected healthcare information.

All capitalized terms used but not defined in this Privacy Policy will have the meanings given to them in the Terms of Use.

Your consent

Whenever you submit Personal Information to UCB through the Site, you consent to UCB's collection, use, and disclosure of that Personal Information in accordance with this Privacy Policy. The most current version of this Privacy Policy can always be reviewed by clicking on the "Privacy Policy" hypertext link located at the bottom of the Site.

International users

THE SITE IS INTENDED ONLY FOR USE WITHIN THE U.S. IT IS NOT INTENDED FOR USE OUTSIDE THE U.S. When you provide Personal Information to UCB through the Site, (i) you represent that you are using the Site within the U.S., (ii) you agree to the transfer of any Personal Information that you provide, and (iii) you consent to our use and disclosure of such Personal Information as described in this Privacy Policy.

About children

The Site is not intended for persons under the age of 18. We do not knowingly collect information from any person under the age of 18. If a parent or guardian has reason to believe that a child under the age of 18 has provided us with Personal Information, the parent or guardian should contact us immediately as provided below.

Collection of Personal Information

You do not need to provide any Personal Information to visit public sections of the Site. You will be asked to provide us with certain Personal Information to use certain portions of the Site. In the course of requesting such information, we may also ask you to identify your relationship to a particular disease (e.g., as a diagnosed patient, a friend or relative of such a patient, or as a healthcare provider). Your submission of some Personal Information is optional and you can choose not to provide it. Submission of certain Personal Information, however, is required in order for you to participate in certain features or areas of the Site, such as registering as a member; requesting to subscribe to a newsletter; asking a question; or initiating other transactions on the Site. We will inform you on the Site what Personal Information is required and what Personal Information is optional.

UCB may collect Personal Information about health care professionals who register on the Site from public or third party information sources to verify their professional credentials and identity. In some cases, we may augment our existing user databases with information from third parties. Some of this information may be Personal Information, such as change of postal address information and demographic information, which we use to better understand your potential purchasing preferences.

Collection of Non-Personal Information

We also receive and store information that is not personally identifiable to you. This may include, for example, (i) questions, comments, ideas, or suggestions that you provide or other information that we collect that is not linked to any of your Personal Information, (ii) information about your computer collected when you visit the Site, such as your IP address, web browser software (such as Microsoft Internet Explorer), and referring websites, and (iii) the date and time you visited the Site and your online activity within the Site, such as the pages you visited during your use of it ("Non-Personal Information"). One of our goals in collecting automatic Non-Personal Information is to help customize your user experience. If you use a mobile device to access the Site and online resources, we may also collect information about your device, such as your device ID and device type, as well as usage information about your device and your use of our mobile Sites and other mobile resources.

A "cookie" is a small data file that is sent by web servers to your computer's hard drive, where your web browser files are kept. Cookies enable the Site to store small bits of information on your computer and retrieve that information at a later time. UCB uses two types of cookies: session cookies, which are temporary cookies that are erased from your computer's memory when you close your web browser or turn your computer off, and persistent cookies, which exist on your computer's hard drive until they expire, unless you delete them at an earlier time. We use cookies (i) to track your preferences and selections, (ii) to understand general usage of the Site and volume statistical information and improve the content and offerings on the Site, and (iii) to confirm whether you have read or clicked on certain e-mail communications we send to you so that we can make our communications more useful and interesting to you. Cookies and other user tracking mechanisms (e.g., local shared objects), by themselves, do not tell us any of your Personal Information. Once you choose to furnish UCB with Personal Information, however, such Personal Information may be linked to the data stored in the cookie or other tracking mechanism.

Most web browsers permit you to erase cookies from your computer's hard drive, to block all cookies, or to receive a warning before a cookie is placed on your system. Refer to your web browser instructions or "Help" button to learn more about cookies and the cookie-related options available to you. You should be aware, however, that cookies might be necessary to provide you with certain features available on the Site, such as customized delivery of features and information on products or services.

We may also track your usage of the Site through the use of pixel tags (also called clear gifs). The information collected through use of pixel tags is not personally identifiable and is considered Non-Personal Information.

Use of Personal Information

We may use your Personal Information for the following general purposes:

  • 1. to provide you with the services, products, information, or features you request;
  • 2. to manage your account with us;
  • 3. to respond to your questions and comments;
  • 4. to measure your interest in and improve the content of the Site;
  • 5. to customize the Site to your preferences and selections;
  • 6. to send you information about UCB's and its partners' and advertisers' products or services that may be of interest to you;
  • 7. to solicit information from you, including through surveys;
  • 8. to resolve disputes, troubleshoot problems, or provide you with support in your use of the Site;
  • 9. to audit its online resources for authorized access and security;
  • 10. to enforce the Terms of Use; and
  • 11. for other purposes specified in this Privacy Policy or described to you at the point of collection of your Personal Information.

For information regarding your choices about such uses, please review the "Your choices" section of this Privacy Policy.

Disclosure of information

We may disclose your Personal Information to third parties that agree to protect your Personal Information. In addition, we may disclose your Personal Information in the following circumstances:

  • 1. to third-party vendors we use to support our business (e.g., internet service providers, hosting companies, financial institutions, and companies that provide business analytics, fulfillment services, technical support, and delivery services);
  • 2. to trusted third-party businesses with which we partner to offer you products and services;
  • 3. to any global UCB affiliates, subsidiaries, or other related companies;
  • 4. in connection with a corporate transaction, such as the sale, assignment, or other transfer of the business of the Site to which such information relates;
  • 5. in response to subpoenas, court orders, or other legal process;
  • 6. to establish or exercise our legal rights;
  • 7. to defend against legal claims;
  • 8. as required by applicable laws or government regulations;
  • 9. to protect and defend the rights of UCB, the Site, or the users of the Site;
  • 10. under circumstances we believe reasonably necessary to protect the personal safety of users of UCB's products and services, the Site, or the public; and
  • 11. as is otherwise described in this Privacy Policy or at the point of collection of your Personal Information.

We may also share Non-Personal Information with third parties, including advertisers and investors.

Access and correction

You can access the Personal Information you have provided to the Site by contacting us as provided below. We will take reasonable steps to update or correct Personal Information in our possession that you have submitted via the Site, so long as you notify us of any information that needs to be changed or corrected.

Your choices

You may choose:

  • 1. not to provide Personal Information, but that may result in your inability to obtain certain services or use certain features of the Site;
  • 2. to stop receiving commercial emails from us through the "unsubscribe" or similar hypertext link in any such message we send or by sending an email to the contact email address provided below;
  • 3. to delete or decline cookies by changing your browser settings (click "Help" in the toolbar of most browsers for instructions), but if you do so, some of the features and services of the Site may not function properly; or
  • 4. to review and update your Personal Information by contacting us as provided below and, if you have an online account on the Site, by logging into that account.


We take reasonable steps to protect your Personal Information as you transmit the information you choose to submit from your computer to our site and to protect such Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no internet transmission is ever 100% secure or error free. Therefore, while we take steps to secure your Personal Information, we do not promise, and you should not expect, that your Personal Information will always remain private or free from compromise.

Links to other Web sites


Your California privacy rights

Under California's "Shine the Light" law, California residents who provide personally identifiable information in obtaining products or services for personal, family, or household use are entitled to request and obtain from UCB once per calendar year information about the customer information UCB shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of your Personal Information and the names and addresses of those businesses with which we shared such Personal Information for the immediately prior calendar year (e.g., requests made in 2012 will receive information regarding 2011 sharing activities).

To obtain this information from UCB please send an email message to the contact provided below with "Request for California Privacy Information" included in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

How to contact us

If you have any questions, comments, or concerns about this Privacy Policy or the information practices of the Site, you can contact us at:

Address: UCB, Inc.
ATTN: U.S. Communications Dept.
1950 Lake Park Drive
Smyrna, Georgia 30080
Phone: (770) 970-7500

Changes to this privacy policy

UCB may, from time to time in its sole discretion, change or modify this Privacy Policy. Any changes or modification will be effective upon posting of the revisions on the Site. If UCB makes any changes or modifications to the terms of this Privacy Policy, such new terms will apply to all Personal Information that UCB maintains, including Personal Information that was received before such changes were made. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on the Site. Your access and continued use of the Site constitutes your acceptance of any changes to this Privacy Policy.

This Privacy Policy was last updated on July 3, 2012.


NEUPRO is a prescription medicine used to treat Parkinson's disease and moderate-to-severe primary Restless Legs Syndrome.


NEUPRO contains a sulfite called sodium metabisulfite. Sulfites can cause severe allergic reactions that are life threatening to some people who are sensitive to sulfites. People with asthma are more sensitive to sulfites. Remove the patch right away and call your doctor if you have swelling of the lips or tongue, chest pain, or trouble breathing or swallowing.

NEUPRO may make you fall asleep suddenly or without warning while doing normal activities, such as driving, which may result in accidents. Tell your doctor right away if this happens. Drinking alcohol or taking other medicines that cause drowsiness may increase your chances of becoming sleepy while using NEUPRO. Do not drive, use hazardous machinery, or do other dangerous activities until you know how NEUPRO affects you.

NEUPRO can cause or worsen psychotic symptoms including hallucinations (seeing or hearing things that are not real), confusion, excessive suspicion, aggressive behavior, agitation, delusional beliefs (believing things that are not real), and disorganized thinking. The chances of having hallucinations or these other psychotic-like changes are higher in people with Parkinson's disease who are elderly, taking NEUPRO, or taking higher doses of NEUPRO. If you have any of these problems, talk to your doctor.

NEUPRO can cause decreases in blood pressure, especially when you start or increase your dose. Increases in blood pressure and heart rate, fainting, weight gain, and fluid retention also can occur. If you faint or feel dizzy, nauseated, or sweaty when you stand up from sitting or lying down, or have an unusually fast increase in weight, swelling, or fluid retention, especially in the ankles or legs, tell your doctor.

Some patients using NEUPRO get urges to behave in a way that is unusual for them, such as unusual urges to gamble, strong urges to spend money, binge eating, or increased sexual urges and behaviors. If you or your family notices you are developing any unusual behaviors, talk to your doctor.

NEUPRO may cause uncontrolled, sudden movements or make such movements you already have worse or more frequent if you have Parkinson's disease, which may mean that your anti-Parkinson's medicine needs to be changed. NEUPRO also may cause Restless Legs Syndrome symptoms to come back (rebound), become worse, or start earlier in the day.

Skin reactions may occur at the site where you apply NEUPRO. Tell your doctor if you get a rash, redness, swelling, or itching that will not go away. Some people with Parkinson's disease may have an increased chance of getting a skin cancer called melanoma. You should have your skin checked by a doctor regularly.

Avoid exposing the NEUPRO patch you are wearing to heating pads, electric blankets, heat lamps, saunas, hot tubs, heated water beds, and direct sunlight. Too much medicine could be absorbed into your body. Also, do not wear NEUPRO during medical procedures called magnetic resonance imaging (MRI) or cardioversion because this could cause skin burns.

Tell your doctor if you have breathing problems, a sleep disorder, mental problems, high or low blood pressure, or heart problems; are pregnant or plan to become pregnant; or are breastfeeding or plan to breastfeed. NEUPRO may not be right for you.

The most common side effects in people taking NEUPRO for Parkinson's disease are nausea, vomiting, sleepiness, application site reactions, dizziness, loss of appetite, difficulty falling asleep and staying asleep, increased sweating, vision problems, leg swelling, and uncontrolled, sudden movements of the arms or legs. The most common side effects in people taking NEUPRO for Restless Legs Syndrome are application site reactions, nausea, difficulty falling asleep and staying asleep, sleepiness, and headache.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit or call 1-800​-FDA-1088. You may also report side effects to UCB, Inc. at UCBCares™ (1-844​-599-2273).

Please see additional Patient Information about the NEUPRO Patch. This information does not take the place of talking with your healthcare provider about your condition or your treatment.


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